K3 Business Solutions recently announced a new client win in the fast moving European Spares & electrical goods distribution sector.
The company is currently working on the first phase of a supply chain improvement program for Spares & electrical goods distribution specialists Connect Distribution in Birmingham, UK.
To help the business achieve even higher levels of customer satisfaction Connect is looking to K3 Business Solutions to supply them with a template for continued improvements to the management of its highly complex supply chain network.
This Midlands based business leads the way within the aftersales market. The group specialises in component and accessory distribution for both white and brown goods and also offers a comprehensive range of small domestic appliances. In addition to distribution, the group also specialises in managing warranty and insurance repair contracts for a select number of leading brands.
The business has a pedigree of over 45 years’ experience in distribution. The company places great emphasis on quality principles and customer service levels. Over 600 staff helps the business achieve this.
With over 120,000 stock lines and distributing for over 100 original equipment manufacturers, Connect processes on average over 4 million lines per year.
With the help of K3’s Business Consulting team an ongoing program of improvements to the businesses’ fulfilment, purchasing, finance, service, inventory and distribution cycle is already underway.
Over the project cycle K3 will also be helping Connect Distribution better manage its leading edge service management functionality, as well as aiding in the complex integration of their web services and helping them manage their customer portals in order to sustain the highest levels of customer service.
Connect Distribution is soon to start using the highly agile solution, Microsoft Dynamics AX. The new solution is to be implemented by a project team from K3 and Connect Distribution.
Connect is a family run concern and family member Mark Depper, the company’s IT Director, was instrumental in the setting up of the project team along with Nick Hall and K3 Business Solutions MD, Gary Vincent.
Building future business
Vincent believes that the new business platform will help Connect Distribution grow its business at an encouraging rate and reach out on a global platform.
“We are looking at a 330 user system for Connect Distribution, says Vincent. “Not only has this been a reasonable sized new client win for us but also one to build upon for the future as we shall be hosting their system over the coming years,” says Vincent.
“Part of our remit was to replace the company’s bespoke application with Microsoft Dynamics AX. The great thing about the new application is that Connect Distribution will now be in a strong position to grow its business on an international level.”
Vincent helped guide the work done by the project team and says the Connect Distribution will be looking to Microsoft Dynamics AX to help integrate its business with their other suppliers, procurement channels and pre-selected business webs.
“There has been an encouraging start to our working relationship and this will hopefully blossom over a long period of time,” concludes Vincent.