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K3 Retail and Barron McCann Group join forces to deliver Sue Ryder IT System Upgrade

Two industry-leading IT service providers will be working together as part of an exciting new partnership to help upgrade Sue Ryder’s technology systems throughout the UK and introduce a more streamlined, manageable and cost-effective service for the charity.
Sue Ryder provides hospice and neurological care for people facing frightening, life-changing diagnoses. With over 450 retail stores generating revenues in excess of £55m each year, the retail estate contributes over half of the charity’s income with profits supporting seven hospices, five Neurological care centres as well as a number of homecare services.
The charity needed to replace its old legacy system with a fit for purpose, up-to-date solution to help them manage their retail estate more efficiently with volunteer friendly systems, allowing staff to focus their time on what’s important to them, raising funds to provide care. After going out to tender, the contract was awarded to the K3 Retail, Barron McCann and BMc Azurri (part of Barron McCann Group) team, who will draw on their extensive expertise and individual skills to provide an end to end solution which is designed specifically with the charity’s needs in mind. “In terms of Gift Aid income, we believe that the technology offered will enable Sue Ryder to build on its currently proven infrastructure and increase revenue opportunities which then flow through to their vital care services,” summarised Alastair Petrie, General Manager of BMc Azurri.
The Microsoft Dynamics NAV solution is fully managed and cloud enabled, combining K3’s software solution and hosting service with BMc Azurri’s specialist Gift Aid software. Due to their extensive support network, Barron McCann will be supplying hardware, hardware rollout and support services.
The new technology will give Sue Ryder a significant advantage when it comes to managing donated stock with increased visibility as well as pricing control functionality across their extensive retail estate. John Little, Sales Director of K3 Retail explains “It is an essential part of any modern retail enterprise, and for an organisation like Sue Ryder with a wide network of charity stores spread across the country, a fully capable IT service can only be of great benefit. By updating its systems, Sue Ryder will enable greater communication between departments and more clarity within pricing – something that can often become overcomplicated for charity stores when stock changes so rapidly from day to day. The partnership with BMc Azurri allows us to support Sue Ryder with everything they need to manage their retail stores, in a familiar easy to use Microsoft environment and provide a platform to generate greater revenues from their charity shops.
David Borrett, Director of Retail, Marketing and Communications at Sue Ryder concluded, Sue Ryder’s retail operation is vital to the ongoing provision of the incredible care we are known for. The investment we have made in this technology will enable us to be even more effective in driving this important income source. The partnership with K3 Retail and BMc Azurri has filled a gap in the charity sector with their fully capable IT service and Gift Aid technology.”

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