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Charles Tyrwhitt collars global ambitions with International IT platform

Charles Tyrwhitt collars global ambitions with International IT platform With its sights set firmly on the US, European and Australian markets, Charles Tyrwhitt, the British heritage menswear brand and multichannel retailer, with a turnover of £160m, is making major investments in people, property and technology. This is all part of a global transformation project that will elevate the brands strategy for multichannel, international expansion. To maintain its adherence to old-fashioned principles of service, the company has commissioned an entire systems overhaul that will enable it to preserve its core brand values, to deliver a consistent customer experience across all touch points. Nick Wheeler, the founder of the business, is opening their fourth Charles Tyrwhitt store in New York in 2015 to help further establish a foothold in a lucrative market where they also have stores in Chicago and Washington DC. He said, “When we do something, we do it really well.” Charles Tyrwhitt’s strategic ERP partner, K3 Retail will deliver a unified and fully integrated global platform based on Microsoft Dynamics AX. The system will manage the entire international business, with a focus on the centralisation of all business data for one version of the truth to put the customer – existing and new – at the heart of all operations. Once implemented, the retail system will drive customer engagement by centralising the fundamental omnichannel elements that impact the customer – product, transactions and channels. This will be further supported by K3’s business intelligence suite to unify and manage all business data for global insight. Simon Kerry, CIO at Charles Tyrwhitt, said, “Our biggest challenge is the validation and accuracy of data across the business. The existing systems are out-dated, disparate and restrictive. We needed a platform that would enable growth on an international level and drive a better customer experience at the front end, while driving efficiency at the back-end.” He continued, “Microsoft Dynamics AX will do just this and in addition, it can be rolled out to new territories across the world, reducing barriers of entry into new markets with local language, currency and distribution – this is where K3 came in, to support the initiative and drive growth.” Building on the stability, performance, ease of maintenance, and rich functionality of Microsoft Dynamics for Retail, Charles Tyrwhitt and K3 Retail will create customer-focused solutions including personalisation, mobile and online marketing. Phase one of the project started in November 2013 and will be complete by the end of May 2014. The project is expected to span an 24 month period, inclusive of four initial rollout phases; finance, buying and merchandising, retail and call centre, and will use K3’s AX | is fashion module, which can provide end to end lifecycle management, from initial garment design and production all the way through to channel allocation and merchandising. John Little, Sales Director of K3 Retail, says, “This project will transform the efficiency of the business to enable trading in any part of the world. The scale of this venture not only demonstrates our omnichannel expertise but our capability to support global expansion.” –END– About Charles Tyrwhitt Charles Tyrwhitt strives to bring the finest menswear in the world, as well as a big dollop of good old-fashioned values including outstanding value for money and unbeatable service. The business was started back in 1986 as Nicholas Charles Tyrwhitt Wheeler believed he could make a shirt better than anybody else. As well as formal and casual shirts, we offer a range of accessories, including cufflinks, ties, belts, suits and separates, evening wear, coats and shoes. Charles Tyrwhitt casual collection includes polo shirts and chinos. Stylish design and a flawless fit are the foundations of our women’s collection, which includes shirts, knitwear and accessories. Charles Tyrwhitt has 15 retail stores throughout the UK, including its flagship store in world famous Jermyn Street in London, a location synonymous with offering the finest quality menswear since 1730. Other stores are also in the United States and France. For more information: About K3 Retail K3 Retail deliver Multi-Channel solutions that enable retailers to create joined up shopping experiences for their customers on-line, direct, in-store & via mobile. Over 20 years’ experience delivering award winning solutions, to more than 175 internationally recognised retail brands, has helped our experienced team of retail consultants develop the most complete range of multi-channel retail solutions available to Microsoft Dynamics users. As a Microsoft Gold Certified Partner, member of Microsoft’s Partner Advisory Council for Retail and member of Microsoft’s Presidents Club, we offer a clearly defined roadmap and proven products backed up by Microsoft’s $2billion investment in the Dynamics platform. Our ability to translate thought leadership and Multi-Channel experience into innovative and effective retail solutions has benefited customers including: Agent Provocateur, American Golf, Beales, Boux Avenue, Evans Cycles, Fred Perry, Gieves & Hawkes, Hotter Shoes, Links of London, Lloyd Shoe, M&Co, SpaceNK, Weird Fish, The White Company and White Stuff. K3 Retail is part of the K3 Business Technology Group plc | The UK’s #1 Microsoft Dynamics Partner For more information, please visit * Daily Telegraph, March 19, 2014

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