Across the globe, hospitality businesses are faced with the task of providing low-touch payment options that are simple and secure. QR codes represent a great opportunity for companies to provide a frictionless customer journey.     The technology has gained traction in recent years, with behemoths like PayPal adopting QR features.    Last year, the payments provider rolled out a new

The pandemic has sped up a change that was already well underway, and which the likes of Amazon kickstarted. In 2020, retailers’ ability to meet customers where they are was measured by their digital enablement. Urgency around omnichannel escalated and has reached a crisis point.

Today is International Women’s Day and we’d like to take a moment to celebrate all the wonderful women working in the tech industry.   To begin, we’d like to start with a couple of comments from our colleagues here at K3:  “I’m proud to be the leader of an international team, working with many different nationalities,

A growing number of city dwellers are considering moving to more rural areas, leaving footfall to dwindle. The attractions that city life once held have been curtailed by the pandemic, and with opportunities for remote work growing, many have become frustrated with life in the modern city. The UK government’s latest Permitted Development Right (PDR)

K3 is excited to announce our new series of free interactive events, K3|Engage!  We’ll be working with industry experts to bring you up-to-date and actionable insights across retail, manufacturing and distribution – so watch this space.  Find out what’s disrupting the industry today, and what’s in store for the future.   No filler, no fluff.   K3|Engage events are designed to give you takeaways that you can start implementing tomorrow.   This past year

“This isn’t the beginning of the end, it’s the end of the beginning.”   The emergence of disruptive AI technologies has forced many industries to rethink how they approach business.   We recently caught up with Sean Culey, Business Transformation advisor and author of Transition Point: From Steam to the Singularity, who shared his thoughts on how the

Nine out of ten businesses said their Customer Experience programs provided no profitability for them whatsoever. So where are they going wrong? Professor Dr. Klaus explains why CX is not about delighting and wowing the customer, and why efforts are far better spent tackling negative customer experiences.

Blockchain technology is helping brands and retailers respond to consumers’ changing needs and expectations in an increasingly cashless world.