Sage support from K3
We’re here to help

Whether it’s a relatively small step forward, or an ambitious change of direction, we will be the partner to deliver systems which meet your exact needs.

We’re proud to be one of only a handful of Sage Platinum Partners.

Our dedicated team of consultants has thirty years’ experience building relationships with and supporting businesses like yours. They eat, sleep and breathe Sage and our level of expertise and dedication is next to none.

Specialising in ERP, CRM, BI and Managed Service solutions we have offices in England, Wales, Ireland and Worldwide helping over 400 customers reach their goals. K3 delivers timely and reliable support to help your team install upgrades, and quickly resolve software issues.

We work with some incredible customers

What our customers say

When selecting a Sage partner, you need to be sure they have a solid track record and experience in your industry. There’s no better way to ease your mind than hearing directly from other customers in businesses like yours.

We deliver an exceptional Support Service

Essential

Break fix on
priority 1 issues

3rd line support

Escalation to vendor

Premier

Break fix on all
priorities

2nd and 3rd line support

Advice assistance

Sage X3 annual review

24/7 automated Sage X3
proactive monitoring

Premier Plus

1 hours consultancy time
per 10 users supported
per month

Annual business analysis
review

Annual performance tuning

Annual security audit

Complimentary

Dedicated Sage Account Manager

Bi-Monthly Product Demonstrations

Engage Events Quarterly

Optional

Development Support

Integration Support

Hosting and Infrastructure Support

Key Features

Essential Service

Our essential support is ideal for customers who have established IT teams and advanced Sage X3 expertise in house but occasionally need some extra support to call upon. Aiding your team on priority 1 issues when you really need us, 3rd line support assistance and escalation of issues to software vendors. You have peace of mind that you can have assistance when you need it most.

Priority 1 support

If you encounter a priority 1 system down scenario then we will be on hand to assist your team to get back up and running.

3rd line support assistance

Once you have exhausted options with your internal team then contact us to help with an issue. We can help determine if the issue needs further investigation or escalation to vendor. If you need assistance from our team you can pay-as-you-go for support.

Escalation to vendor

With access to channel support via Sage and 3rd parties we can work with them to escalate your issue.

Premier

Premier support adds an all-round level of support to resolve urgent faults and help assist with everyday issues. In addition, we add 24/7 Sage X3 proactive monitoring to identify common issues before they are often noticed.

Break fix and 2nd line support

We assist you in resolving any issues relating to Sage X3 or 3rd party products on our supported products list. Once you have triaged the issue internally, we will work with you to our standard SLA’s until the issue has been resolved.

Advice assistance

You can contact us with any ‘how to’ or initial guidance type questions, we will work on a best endeavours basis to provide advice where a query does not require formal consultancy.

24/7 automated Sage X3 proactive monitoring using our purpose built K3|Momentum solution

Monitoring Sage X3 specific situations and reporting back to us daily, we can keep on top of any potential issues before they arise.

Annual Sage X3 review session

One of our consultants will spend a day reviewing your system and provide best practise advice to help you gain the most from your investment, with a focus on how you can take advantage of new and current features.

Premier +

Building on essentials and premier support this package adds extra depth incorporating our professional services team and their expertise whilst keeping your system running at its best and providing peace of mind on security.

1 hour of consultancy allowance per 10 supported users per month as standard

At times, you may have issues or ad-hoc requests which need a little more help. You can book our services teams time to help with such work and draw on their vast consultancy experience. You might also choose to use this time to have the latest patches applied to your system, to keep up to date with the latest Sage X3 software.

Annual Business Analysis Review

A more comprehensive review looking at how your business operates and how you can make further gains in productivity with the solutions you have and additional solutions on the market.

Annual tuning

Performance benchmark followed by a technical review to advise changes to system and SQL configuration, a further benchmark following changes.

Annual security audit

Provided through a combination of our Sage X3 technical consultancy and Infrastructure teams, we will perform our standard security audit once yearly to ensure you are on top of Sage X3 specific security risks as well as an overall high level analysis.

Register your interest

We truly believe that before you can make any decisions about whom you partner with, it is always best to meet them first. But given the pandemic, this is difficult to do right now. So, we’ll be hosting a series of virtual meet and greets where you can speak with our experts and run through any issues you might have. Interested? Register below!