A better technical support experience
No matter how challenging or rapidly changing your business environment, you can reply on K3 support to help make the most of your solutions.
Product Support
K3 Imagine (including DataSwitch)
K3 ViJi
K3 MStore
DdD
COWIS
RVE
POSFlow
Microsoft RMS
LS One
The Nordics
Email: help.nordic@k3btg.com
Denmark Phone: +45 70 11 91 00
Sweden phone: +46 8 20 07 10
Norway phone: +47 33 35 03 50
Monday to Friday 8:30am to 4:30pm
Extended Hours (if contracted) for urgent issues affecting trading:
- Weekday Evenings 4:30pm to 7:00pm
- Saturdays 10:00am to 6:00pm
- Sundays 10:00am to 5:00pm
- Public Holidays 10:00am to 2:00pm
UK
Email: support@k3btg.com
Phone: +44 1675 463032
Monday to Friday 9:00am to 5:30pm
Extended hours (if contracted) for urgent issues affecting trading:
- Weekday Evenings 5:30pm to 8:00pm
- Saturdays, Sundays, Public Holidays 9:00am to 5:30pm
The Netherlands
Customer Support Portal: Login
Phone: +31 416 888 888
Monday to Friday 8:30am to 6:30pm
Extended Hours (if contracted) for urgent issues affecting trading:
- Thursday and Friday Evenings 6:30pm to 9:30pm
- Saturdays 8:30am to 5:30pm
- Sundays 12:00pm to 5:30pm (if covered by SLA)
Germany
Email: supportcases.europe@k3btg.com
Phone: +49 73 44 96 38-21
Monday to Friday 8:00am to 6:00pm
Tools
If asked by a Support agent, you can download support tools below.
TeamViewer (Windows): Download
TeamViewer (Mac): Download
Note (for all countries):
• The phone lines are reserved for high impact and urgent issues to ensure that we deal with them quickly. For all other requests, please email Support (or use the Customer Support Portal if you are registered for it).
• Evening, weekday and Public Holiday coverage is reserved for customers who have contracted for this extended hours cover, and who have a high priority issues.
• Open hours may vary during certain holiday periods.
NexSys
(SYSPRO, Equator HR and all affiliated products)
UK
Email: nexsys.support@k3btg.com
Phone: +44 161 876 4498
Customer Support Portal: Login
Monday to Friday 9:00am to 5:30pm excluding UK Bank Holidays
K3 Pebblestone
Netherlands
Phone +31 (0)15 251 6555
