SUPPORT
A better technical support experience
No matter how challenging or rapidly changing your business environment, you can rely on K3 support to help make the most of your solutions.
Ways to contact support
The best way to get support is to open a ticket on our dedicated support portals. You can open a ticket 7 days a week, 365 days a year, which we aim to respond to according to the Service Level Agreements.
SUPPORT
K3 Customers
Using the following products: Imagine, DataSwitch, MStore, DdD, COWIS, RVE, POSFlow, RMS or LS One.
Support Portal: Log in here
Email: support@k3btg.com
SUPPORT
K3 Partners
Implementing the following products: K3 Pebblestone or K3 Fashion.
Support Portal: Log in here
Additional Support Info
Our support teams are also available via the phone for high impact and urgent issues. Evening, weekday and public holiday coverage is reserved for customers who have contracted for this extended hours cover, and who have high priority issues. Open hours may vary during certain holiday periods.
THE NORDICS
Monday to Friday 8:30am to 4:30pm
Denmark & Sweden
+45 7011 9100
Norway
+47 3399 8150
Extended Hours (if contracted) for urgent issues affecting trading:
Weekday Evenings
4:30pm to 7:00pm
Saturdays
10:00am to 6:00pm
Sundays
10:00am to 5:00pm
Public Holidays
10:00am to 2:00pm
UNITED KINGDOM
Monday to Friday 9:00am to 5:30pm
Phone (except the below)
+44 161 524 6793
Phone (SmartVision, Omni, Sigma, JobBOSS)
+44 190 493 5732
Extended hours (if contracted) for urgent issues affecting trading:
Weekday Evenings
5:30pm to 8:00pm
Saturdays
9:00am to 5:30pm
Sundays
9:00am to 5:30pm
Public Holidays
9:00am to 5:30pm
THE NETHERLANDS
Monday to Friday 8:30am to 6:30pm
Retail Dutch Hotline
+31 157 99 78 00
Extended Hours (if contracted) for urgent issues affecting trading:
Thursday and Friday Evenings
6:30pm to 9:30pm
Saturdays
8:30am to 5:30pm
Sundays
12:00pm to 5:30pm (if covered by SLA)
GERMANY
Monday to Friday 8:00am to 6:00pm
Phone
+49 7344 166 3100
Tools
You may be asked by our support agents to download the remote access tool Team Viewer, this can be downloaded below.
