Senior Management Team

Senior Management Team

Marco VerganiChief Executive Officer

Marco was appointed CEO and elected to the Board on 30 March 2021. Marco has over 30 years’ experience in technology, principally in commercial sales, including in the UK, Europe, the Far East, and USA. He has wide sector experience, which includes retail, consumer, and e-commerce. A major part of his career was spent at IBM, the multi-national technology company, where he ran the Retail Store Solutions Division in Europe, Middle East, and Africa prior to joining the IBM Business Process Outsourcing division where he was promoted to Vice President of Sales for Europe. In 2014, he joined Digital River, the US-based global e-commerce, payments, and marketing services company becoming their Senior Vice President, Global Sales and Account Management. More recently, he was Chief Operating Officer at Qubit, the venture capitalist-backed personalisation technology company.
Casey PotenzoneChief Commercial & Strategy Officer

Casey Potenzone is a seasoned technology executive with a 20+ year track record spanning front and back-office operations. He started his career as a programmer during the heyday of the dotcom boom, developing streaming media technology for MTV where he wrote several seminal patents. He continued to bring evolutionary technology to market and pivoted his career from hands-on tech to commercial monetization where he then led sales and marketing operations for companies such as Avangate and Arvato/Bertelsmann. Prior to joining K3 he was Chief Strategy Officer for French eCommerce company Nexway.
Rob PriceChief Financial Officer

Rob joined K3 in 2016.  As CFO, Rob leads the finance, legal and IT teams at K3. He is a commercially and strategic-minded ICAEW qualified CFO with an MBA. 

Rob has a strong financial and operational background, with particular strengths in business transformation, restructuring and transactional work (both M&A and disposals). Rob qualified with EY in the early 1990s and has worked in consumer, distributor and FinTech sectors on an international basis, for both plc and private equity-backed businesses.
Sjoerd StarrenChief Delivery Officer

Sjoerd was appointed as Chief Delivery Officer in October 2019. In this role, Sjoerd is responsible for working with an international delivery team to facilitate the delivery of value to our customers. This includes the implementation of all the solutions K3 builds and/or sells as well as ensuring the delivery of very bespoke, tailored-made solutions for key customers.

He has over 20 years of all-round experience in Retail and IT, of which the last 10 years were in senior management positions at K3, including being the Divisional Managing Director of Global Accounts. Sjoerd’s customer-centric approach combined with his broad experience enables him to support his customers in maximising the value they gain from existing and new business models and technology.
Julia Mueller – Chief Customer Success Officer

Born and raised in a small village in the Tyrolean Alps in Austria, to now residing in the UK, Julia started a career in Digital Marketing/eCommerce which then branched out into Account Management and Customer Success. For over 15 years she has worked with international brands across technology, marketing tech, eCommerce and payment industries with her most recent roles being with emarsys, Digital River and Qubit where she was Vice President of Customer Success before coming to join the K3 team.
Chrissie HumphreyGroup HR Director

Chrissie joined K3 as Group HR Director in May 2018. In her role, Chrissie is responsible for leading the human resources, internal communications, and property teams to deliver the people and organisation strategy across the Group.

Chrissie has a proven track record of delivering strategic people programmes across complex, matrix and multi-geography organisations.
Andrew PayneChief Product Officer

Andrew describes his appreciation for developing and leveraging technology to improve industry as one consistent theme throughout his career, however his expertise and diverse background bring so much more. Like other members of our Leadership team, Andrew has extensive experience in the Technology sector and having co-founded multiple technology businesses, among other notable achievements, breathes new perspectives and insights into the development of our products with clear drive and passion.

Originally from South Africa, dedicated and unrelenting are two defining words to describe Andrew’s character – expressed vividly through his love for running. Having completed fifty ultra-marathons including four Comrades Marathons with no desire to stop there, an innate tenacity to improve is just one of the qualities that drives Andrew to seek ways to enhance our products, which in turn, will make our customers’ lives better