Support

Every day, customers like you thrive with the help of a trained team that provides specialised proactive support. You can rely on K3 Support to help make the most of your solutions – no matter how challenging or rapidly changing your business environment.

Our team is on hand to help you, so you can rest assured you’re being looked after by specialists with in-depth industry knowledge.

K3|fashion and K3|pebblestone:

Please contact your partner to raise all 1st-line support issues.
If you require any further assistance (other than standard support issues), please email info.k3software@k3btg.com

K3|Imagine and DdD Retail:

Customer Portal   |   Online Manuals   |   TeamViewer (Windows)   |   TeamViewer (Mac)

Denmark: Phone +45 70 11 91 00
Germany: Phone +49 (0)73 44 96 38-21
Netherlands: Phone +31 (0)416 888 888 

Norway: Phone +47 33 35 03 50
Sweden: Phone +46 8 20 07 10
UK: Phone +44 (0)1675 463032
Out of Hours (17:30 – 09:00): +44 (0)1675 463 142

Microsoft Retail Management System (RMS), Cloud 9, LS One and MStore:

Phone: +44 (0)1675 463032   |   Out of hours (17:30 – 09:30): +44 (0)1675 463142
TeamViewer

For POSFlow and RetailVision Enterprise:

Phone: +31 (0)416 888 888

Customer Portal   |   Online Manuals   |   TeamViewer (Windows)   |   TeamViewer (Mac)