Support

Every day, customers like you thrive with the help of a trained team that provides specialised proactive support. You can rely on K3 Support to help make the most of your solutions – no matter how challenging or rapidly changing your business environment.

Our team is on hand to help you, so you can rest assured you’re being looked after by specialists with in-depth industry knowledge.

Specialist Support

As well as access to our highly trained helpdesk support team and our experts in finance, IT, retail, fashion wholesale and business support, many of our customers have access to a user service pack, a dedicated Account Manager, user groups and customer conferences.

For POSFlow and RetailVision Enterprise:

Phone: +31 (0)416 888 888

Customer Portal   |   Online Manuals   |   TeamViewer (Windows)   |   TeamViewer (Mac)

For K3 for Retail and Pebblestone Fashion (365):

Phone: +31 (0)15 251 6555

For Microsoft Retail Management System (RMS), Cloud 9 and LS One:

Phone: +44 (0)1675 463032   |   Out of hours support number: +44 (0)1675 463142
Customer Portal

For K3|Imagine:

Denmark: Phone +45 70 11 91 00
• Monday to Friday 8:30am to 7pm
• Saturday 10am to 6pm
• Sunday 10am to 5pm
Germany: Phone +49 (0)73 44 96 38-21
• Monday to Friday 8am to 6pm
Netherlands: Phone +31 (0)416 888 888 
• Monday to Wednesday 8:30am to 6:30pm
• Thursday to Friday 8:30am to 9:30pm
• Saturday 8:30am to 5:30pm
• Sunday 12am to 5:30pm (if covered by SLA)

Norway: Phone +47 33 35 03 50
• Monday to Friday 8:30am to 7pm
• Saturday 10am to 6pm
• Sunday 10am to 5pm
Sweden: Phone +46 8 20 07 10
• Monday to Friday 8:30am to 7pm
• Saturday 10am to 6pm
• Sunday 10am to 5pm
UK: Phone +44 (0)1675 463032
• Monday to Sunday 9am to 5:30pm