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Posts

51% of people avoid store staff: retail’s self-service revolution

The rise of self-service tech  As customers become accustomed to online shopping, the role of bricks and mortar has been called into question. In the past, human interactions have been lauded as the unique selling point for physical retail, but customers are increasingly keen to avoid store assistants.  K3’s research of 2000 British customers has found that 51% of people surveyed don’t want any human interaction when shopping. Those in Wales and London are the most anti-contact with staff,

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Quick Response is the Right Response: Why QR codes are the future of hospitality

Across the globe, hospitality businesses are faced with the task of providing low-touch payment options that are simple and secure. QR codes represent a great opportunity for companies to provide a frictionless customer journey.     The technology has gained traction in recent years, with behemoths like PayPal adopting QR features.    Last year, the payments provider rolled out a new

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Happy International Women’s Day!

Today is International Women’s Day and we’d like to take a moment to celebrate all the wonderful women working in the tech industry.   To begin, we’d like to start with a couple of comments from our colleagues here at K3:  “I’m proud to be the leader of an international team, working with many different nationalities,

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