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Six retailers achieving sustainability through tech

Glynn Davis, founder of Retail Insider, recently joined a K3|Engage event to discuss the retailers currently achieving sustainability through technology. Here is what he talked about… The retail industry is becoming more active around sustainability and although it might have been pushed off the top of the agenda of many retailers, as they struggle with COVID-19, it certainly

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Omnichannel customers are more valuable – so why don’t stores recognize them?

The pandemic has sped up a change that was already well underway, and which the likes of Amazon kickstarted. In 2020, retailers’ ability to meet customers where they are was measured by their digital enablement. Urgency around omnichannel escalated and has reached a crisis point.

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Successful CX Management isn’t about delighting your customers

Nine out of ten businesses said their Customer Experience programs provided no profitability for them whatsoever. So where are they going wrong? Professor Dr. Klaus explains why CX is not about delighting and wowing the customer, and why efforts are far better spent tackling negative customer experiences.

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How cryptocurrency can simplify shopping

Blockchain technology is helping brands and retailers respond to consumers' changing needs and expectations in an increasingly cashless world.

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