Independent retailers are leading the way when it comes to agility and sustainability. However, larger chains have been struggling to make a start on their Corporate Social Responsibility initiatives without coming off as inauthentic or green washing. Dr. Jackie Mulligan, CEO of ShopAppy explains why empowering local managers is the first step to an authentic CSR strategy.  It’s really great to see tech like ShopAppy supporting a sustainable high street. How has the reception been?  It’s being really

The past year has forced radical changes in the way we live our lives. From wearing face masks to remote working, the world we inhabit today scarcely looks the same as it did a year ago. With new opportunities to work from almost anywhere, people are starting to question whether life in the city is for them anymore.

We have a “take, make, waste” rationale, where we take raw materials, make them into products, use them and then dispose. That’s a linear economy, but in the ideal circular economy, products would be designed and circulated so that we don’t create waste. They’d get reused and recycled back in the economy.

As customers become accustomed to online shopping, the role of bricks and mortar has been called into question. In the past, human interactions have been lauded as the unique selling point for physical retail, but customers are increasingly keen to avoid store assistants.

Modern consumers have no qualms about ditching a retailer for one that better meets their expectations. Whether exploring sustainability, delivering self-service options, or showcasing ethical practices, the right technology will be key to understanding and meeting customer demands. Our latest whitepaper based on a survey of 2,000 UK consumers takes a deep dive into three

Across the globe, hospitality businesses are faced with the task of providing low-touch payment options that are simple and secure. QR codes represent a great opportunity for companies to provide a frictionless customer journey.     The technology has gained traction in recent years, with behemoths like PayPal adopting QR features.    Last year, the payments provider rolled out a new

The pandemic has sped up a change that was already well underway, and which the likes of Amazon kickstarted. In 2020, retailers’ ability to meet customers where they are was measured by their digital enablement. Urgency around omnichannel escalated and has reached a crisis point.